Refund Policy
Last updated: October 28, 2026
1. Overview
Thank you for trusting AskMySite.ai. We strive to provide the best possible AI answer engine experience. Due to the computational costs associated with processing and hosting custom AI models, our refund policy is designed to be fair while ensuring the sustainability of our service.
2. Subscription Refunds
Subscription fees are non-refundable. You may cancel your subscription at any time, and you will continue to have access to the service through the end of your current billing cycle.
3. Exceptional Circumstances
We understand that exceptional circumstances can occur. If you believe you have been billed in error, or if you experience a prolonged technical issue that prevents you from using the service, please reach out to our support team. We review these situations on a case-by-case basis and may offer a prorated refund or credits at our discretion.
4. How to Request a Refund
To request a refund, please email us from the email address associated with your AskMySite.ai account at: support@askmysite.ai. Please include your reason for the refund request to help us improve our service.
5. Processing Time
Refund requests are typically processed within 5-7 business days. It may take additional time for the refunded amount to appear on your credit card statement or in your bank account, depending on your financial institution.